BSNL, Ahmedabad/DataOne broadband
Replacement of recently changed faulty modem on my service no. 27682423

Non functioning of this Modem recently installed.

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I have tried often to contact the compitent authorities to replace second hand faulty moem recently replaced on my above service. But I very much regret to put on record that this recent replaceModem also does not give any service at all as it is totally faulty.

In view of this fact I contacted (1) S.D.O.P., Vanzara at Memnagar, (2) Div. Engr. Naranpura, (3) Sub Div. Engr. Naranpura (4) Area Manager, Shri Agrwal at Naranpura & (5) S..E. (NIB) Bhadra, Ahmedabad to have been not helpful at all in replacing the above faulty Modem.

I have been trying to get replacement of the faulty Modem for the last three months but I am ashamed to say that I have had no response from any of these authorities even though the department has recovered from me through its bill Rs. 750/- per month of April, May & June to which I am entitle to refund as the replaced Modem as proved to be totally faulty.

Under these circumstances I have no option but to again emphasise that faulty Modem be replaced old faulty Modem by a new one failing which I shall have to find because to other sources.

Company: BSNL, Ahmedabad/DataOne broadband
Country: India

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