BSNL, Bangalore
Excess Billing Not attending of Help lines

Sir,

I am surprised at the fat telephone bill I have received for my landline number 23374386 (consumer no.48585286) for Feb.- March. Of course, I have taken broadband connection, bought modem paying Rs1248 and an annual subscription of Rs 2698 under 250 Home plan. But I have been billed for a total Rs 6260.My telephone usage is minimum and I have not down loaded/uploaded more than one GB from Net in a matter of 27 days as I got my connection just on 3/3/08. I find some problem with billing.

All this is because I was moved from ‘Dial –up-connection’ to ‘Broadband connection’ after about a month.

Worst is I am yet to get the e-mail connection. My compliant (No 040891181) made on 13/4 is yet not attended. Several calls made to enquire to various BSNL help lines are unattended even after long wait holding the line.

Kindly look into this issue.

Regards,

S.H.Jalikop

Company: BSNL, Bangalore
Country: India

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