BSNL Broadband
Shocking Bill

I am a senior citizen and a retired person. My phone number is 044-24620976. To check my e-maiIs, I applied for a BSNL broadband connection under the 250 plan on 19 June. The connection was promptly provided on 22 June.

On July 10, to my utter shock, I received a hefty bill for Rs. 6922. With very limited resources, where to find the money to pay such a large bill? While the fixed monthly and call charges add up to only Rs. 264 in the bill, the rest is described in the bill as Misc. charges, apparently for the BSNL broadband connection under the 250 plan.

There is obviusly a serious error in billing apparently caused by some technical glitches. I lodged a written complaint to BSNL on July 11 both on internet and by mail and requested for an immediate review of the charges. It is difficult to get the appropriate BSNL accounts officer on line. I am still awaiting a revised bill and pray that the issue gets settled soon.

Meantime, in order to avoid shocking bills in future that might lead to a heart attack, I have disconnected my BSNL broadband connection. It is much cheaper and perhaps safer to use the browsing centers.

Company: BSNL Broadband
Country: India

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