BSNL Broadband
Failure to downgrade & Failure to shift to new address
- 08-24-2009
- 318
Dear Sir,
Good evening.
I applied for a downgrade of my BSNL Broadband connection on 21st July with following details:
Phone # 22553432
Consumer # 0630 3775 578
by approaching the Velachery exchange. My letter was not forwarded to the Taramani Customer care until 2 weeks by then the billing cycle had ended.
Subsequently, I applied for a change of address with following details:
Acknowledgement # 9242 4879
Request Ref # 9140 9524
I was told since the earlier request of mine is in pending status, I would not be able to apply for a change of address. Hence, I had to request suspension of the original downgrade from Home 500 to home 299.
Since, then it has been more than a week, I have been calling the Junior Telecom officer at 22553434. The number is purely an eyewash to customers seeking help. The monthly rental is being paid by me without any usage/downgrade whatsoever.
I have not used the telephone/ internet since more than 4 weeks due to ignorant & pathetic service from the concerned authorities. I request quick action to be taken. If no action is taken, I will be forced to move to consumer court.
Company: BSNL Broadband
Country: India