BSNL Broadband
BSNL Broadband absolutely frustrating

I've applied for BSNL broadband as a non BSNL consumer on 23rd June. They told me that they will provide phone and broadband within one month. But after two months when i went to Jadavpur exchange (Kolkata-700032) customer care they told me that due to lack of sufficient ports they are unable to provide connection and told me to wait for another one month. After that whenever i asked them over phone they used to tell me that they don't know when to provide connection due to lack of sufficient ports.

I went to Ranikuthi exchange (Kolkata -700040) to meet the Area manager but she/he was not there. But i gathered his/her phone number anyhow and called couple of days later but all are in vain. Almost one month ago i read in Anandabazar and Times Of India that BSNL will clear all pending connections within 15 days but i still searching for it. I'm totally depressed and frustrated.

I've also called "Public Relation Officer" - Nodal officer (Public Grievances) at 033-24739000/ 033-24216000 numbers but no one is picking up the phone, i also tried "District Officer" - Consumer Affairs at 033-22304444 but all are fruitless.

I'm seeking your help and support.

I work in a company so physical visit all the time is not possible for me. I dont know why a telephone company not receiving phone calls? So whats the use of "Grievance Cell" and "Customer Care"?

Company: BSNL Broadband
Country: India

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