BSNL Broadband
EXCESS BILLING

To,

A.O. (TR)

Vadodara Telecom District

BSNL,

Race Course Circle,

Vadodara 39007.

Subject: Excess billing on broadband usage for month of July on Telephone Number - ALK – 2343139

Dear Gentlemen,

It was shocking to receive a bill amount of this kind as my usage is very limited and specific.

We as professionals are not equipped to keep a check on hacking of password nor have the time to fight and look for the loop holes in your system.

I have paid the bill in protest and will discontinue the services if this kind of bills is received in the coming months. I understand that a customer of my size does not make any different to BSNL but the bill of this size makes a big difference to us.

We could not get the debit detail for the June month as we did not receive the detail bill by mail and duplicate bill does not give the details.

It is also surprising for the company of the size BSNL is that there is no system in place from the telecom company to HELP the customer.

1. The customer should be giving an option of using the broadband service from one telephone number only so that the hacker cannot misuse it.

2. Secondly there should be a credit limit for the customer’s usage so that they are not shocked by this kind of bills.

3. Thirdly a company of BSNL size should be able to handle and track down the misuse of information / data.

4. Provide us with the detail usage of the broadband (or the Link if available on the internet) in the month bills.

I understand that u will we pressed with complains of this nature but it will be of great help if u could look into the details personally and reply on the same.

Regards

Tushar Parikh

F 13-15, Siddharth Patel Square,

Bhaktinagar Society,

B/s Abs Towers,

Old Padra Road,

Vadodara 39007

0265 2343139

parikhtushar@yahoo.com

C.C. to:

pg_vadodara@bsnl.in

pg_gujarat@bsnl.in

India Consumer Complaints forum

Company: BSNL Broadband
Country: India

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