BSNL Broadband
Irregularity in bill for Broadband Usage (Home Plan 750)

It is to be noted that I have been using a telephone connection (Phone No. 224021) with a registered customer ID 1788602 for availing the telephony services for the last 4-5 years. I have started using this connection for broadband services (Home Plan 750 Unlimited) for the last 1½ years. This way the monthly financial burden was nearly Rs. 900 a month for the use of broadband. All went good till end of May but now I have been produced a Bill No 47100017 for the month of June and July amounting to Rs. 5783.00, which seems inappropriate in all the way. When discussed with personnel of BSNL unit in Bhadohi, I was stunned to note that my plan (Home Plan 750 Unlimited) has been changed to Business Plan without any request for plan change from my side. In this connection, I contacted various personnel at Bhadohi office to track the file and come up with the facts. The personnel at Bhadohi office agreed that there were no any request for plan change and admitted the discrepancies in the bill, hence suggested me to get it rectified from Commercial Office, Varanasi.

Again I approached Varanasi office on 3rd of September to discuss the matter. A letter in this regard was submitted there on same day. One of the personnel at Varanasi Branch said because you live in the PC Market and must be using the connection for business purpose, hence your bill is correct. One cant stop him from laughing to hear such an irresponsible statement from an authority like him.

I wish that this case be looked into deeply and I may be suggested appropriate steps for the correction in the Bill.

Moreover with such silly statements from craps is causing great amount of loss to the entire nation in terms of monetary implication.

An early look up in this case shall be highly solicited.

Asharam

Company: BSNL Broadband
Country: India

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