BSNL
Excessive billing

I am using broadband since august. My plan was HOME 500 Combo.

In the month of october i decided to change it to HOME 250. I gave an application and they told me that I will be phoned to confirm it. They never called me. On 1st of November i saw in portal that my plan has not changed. infact it is still today i.e. 4th january the same plan (HOME 500 Combo).

But in the bill they have charged me 24, 000 rupees for all the night download. I went to the exchange and told him how you can charge me when my plan has not changed.

They are saying that my plan has changed in their records and my portal data is false. They are insisting on paying the whole bill.

I contacted a staff .he said that ur change is done in exchange computer but not in the brodband department of bangalore.

what should i do now?

Company: BSNL
Country: India

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