BSNL
BSNL DataOne

BSNL frauds in DataOne

Hello, I'm Yogesh Gode, from Ramtek, Dist: Nagpur.

I enrolled for 'BSNL DataOne - Unlimited 750' plan on 3rd December.

But, BSNL provided my Modem/ADSL Router on 20th Dec and said that my service has been started from the same day means from 20th Dec.. But, in reality my service started on 24th Dec.. Till this date there was an "Error 691: Access denied because the username and/or password was invalid on the domain". And no one in BSNL was responding to my complaints till I made them many calls.

The service started on 24th Dec. in evening, my plan was for "Unlimited - 750". But, on 27th Dec., I received email notification from BSNL, that I crossed the limit of free downloading of 1 GB. I didn't understand, why this email to me? Because, my plan was "Unlimited - 750". So, I called in regional BSNL Office in Ramtek, they said, you enrolled for "Unlimited - 750", but by "our" mistake, we registered your plan as "Starter Plan 250". So, you have to pay full bill of 20th-31st Dec..

Till 31st Dec., I had downloaded about 6-7 GB of data. Because, I knew that I've enrolled for "Unlimited - 750". And I was need of that plan, because I have more work on internet for my study and profession. But, on 31st Dec from 8 pm DataOne was not connecting till 1st Jan giving the same Error:691. Then, after getting connected on 1st, it is not connecting from 2nd Jan from 4pm giving again the same Error:691.

And for December Bill, BSNL is saying that you have to pay full bill of your usage as "Plan-250".

And your plan will be converted to "Unlimited - 750" from 1 Feb.. Till that date you don't use DataOne service as considering that you are using "250 plan". And the exeeded amount in the bill will be credited to the next bills till it goes nill. But, I didn't want to use DataOne service more than 3-4 months. But, because of BSNL I am forced to use it's "Third Class" service.

Now I need my exeeded money back or BSNL should take away their Modem and close my service of DataOne considering that they given it to me without expecting any charges or I'll go to Consumer Forum.

:Yogesh Gode, 919960284408, yogesh_gode@hotmail.com

Company: BSNL
Country: India

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