BSNL
Excess Billing

My Phone - 28378154 at Bangalore gone Dead on Nov-08, I complained of dead phone & attended within Five days, But again Dead, This happened many time & i was Receiving bill & paying. I noticed that I am receiving excess Bills on NET usages though my phone was not working properly, I gave written complaint on 29-1-08, But due to major road work going on on those days they didn't repaired & I also considering that Ignored. But to my surprise Billing was shot from 700-800 to 2000 & above. I immediately complained of excess bill & dead service by writing on 18-11-08 & stopped paying bills from that period. In next month I again coplained by IVRS but noted that they have disconnected my line of non payment. I Faxed copy of my coplaints to AGM (PR) fax: 22860351. On 24-041-09 I received NOTICE from account officer North TR, that if i dont pay my outstanding bills within a week all telephone lines working under me will be disconnected all over India.

I would like to say, Am I Guilty of not paying bills for Dead phone, Am I at fault to coplaint.

What should I do...

Please help.

Regards

Patel Amrit R.

28378154

Company: BSNL
Country: India

  <     >