BSNL
Excessive bill complaint

Sir, this is to inform you that during the year 1998 a telephone bill was sent to me by the Department of Telecommunication, Dibrugarh Telecom district. Dibrugarh, .Assam.against my land line phone No.03742570123 and as to my complain to the respective Accounts officer etc for excessive billing, And . at instance they conveyed an inquiry and found due to fault in computer-billing, the same has happened and the the then JTO. issued a certificate of settlement of the bill at regular basis.to the extend of Rs. 650/- in place of Rs.3, 105/- the billed amount, asking to issue a fresh bill by the accounts department..But Sir, till today the same was not corrected and kept as disputed bill and it happened to be three four times since the concept was made, my land line connection was detached for the same giving me enough pain to restore the same.

Whenever I show them the payment was disputed, the line is reconnected but the department still not clearing the same with the issue of a fresh bill, to discontinue any bad process of disconnections but to insist on customers' satisfaction etc.

The complainer has maintained all the bills and vouches as evidence of the claim Sir, Hope your kindself would be king enough tackle the case as to the satisfaction of the customer. Your response in this regard is highly solicited. Sincerely yours.

Company: BSNL
Country: India

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