BSNL
Activation of caller tune on mobile no. 9419671233

I requested bsnl through sms on 02 apr for activitation of caller tune as choosed by me. but instead of my choosed/requested caller tune, bsnl activated some other caller tune i.e. bsnl tune. However, i again requested to change it time and again but no action has been taken by bsnl. inspite of repeated requests no action to refund of caller tune rent has also been taken by bsnl. I also requested bsnl through sms on 01 may to unsubscribe caller tune played by them on my mobile, but result was zero and bsnl renewed said caller tune and charges rent regularly for their bsnl caller tune (instead of my selected caller tune which was selected by me on 02 Apr). This shows that bsnl is only charges for their caller tune (i.e. their publicity stunt) for there advertisement from customers and not of choice of customers. written application dated 06 may to bsnl office udhampur was also given, but no action has been taken by them. On the entire time period (i.e. from 02 Apr to till date) i make 10 registered complaints to customer care officers, one written application to BSNL office Udhampur, 70 to 80 calls at customer cares and not a single response receive from BSNL. Call details, SMS & recordings between customer care officers and myself are also available with me. Now, after 16 may the bsnl caller tune has been stopped by them, but no refund has been paid to me.

The content of written application to bsnl office udhampur is appended below which is self explanatory

To

The Incharge, Prepaid Mobile complaint Section

BSNL Exchange, Udhampur

Subject: ACTIVATION OF CALLER TUNE ON MOBILE NO. 9419671233 UNDER JAMMU CIRCLE (J&K)

Respected Sir,

1. With due respect, few lines are appended below for your favourable consideration please :-

(a) That I requested for start of caller tune (Bula Do Bula Do Wo Bate Purani Jo Dil Ko Jalatey Rahe….) on my Mobile No. 9419671233 on 02-4 through SMS, and SMS content was “BT 251220”, but it is regretted to say that caller tune which was choosed by me has not been activated and some other i.e. your BSNL caller tune (i.e. your publicity stunt) has been activated. Moreover, Rs. 25/- (as stated by your online customer care officer) have been recovered from my pre-paid account on this account which is not justified.

(b) On the same day at around 12.48 PM and 8.03 PM respectively, I receive messages from BSNL in which first message content is “Your Registration Request Is Pending” & Second message content is “Thank you For using BSNL TUNES. Your registration is done successfully. This service would be auto renewed after 30 days”.

(c) After that I make several/regular requests/complains to your customer care officers for change of your BSNL caller tune which was not selected by me vide my above SMS at para-1 (a) above. But it is sorry to say that your department has not taken any action on this account and “your BSNL tune” is being played regularly on my mobile instead of song “Bula Do Bula Do Wo Bate Purani Jo Dil Ko Jalatey Rahe….” which was selected by me on 02-4 through SMS.

(d) That I registered my 1st online complaint & complaint No. D076431127 on 07-4.

(e) My 2nd Complaint registered on 08-4 and complaint number is D086444054.

(f) My 3rd Complaint registered on 10-4 and complaint number is D106454702 and on the same day the customer care officer says that your SMS sending way is wrong. He says send SMS as “Subscribe 251220” and receives response from BSNL through SMS as “No content Available”. But the message which was I sent on 02-4 is not wrong because I receive the message from BSNL on 1-4 how to send the message and the message content is “SMS key words to 56700.To Unsubscribe SMS Unsubscribe, to get BSNL tune codes sms LIST to set BSNL tune sms BT .TC apply”.

(g) My 4th complaint registered on 11-4 and complaint number is D116471590.

(h) My 5th complaint registered on 16-4 and complaint number is D166506629.

(i) My 6th complaint registered on 19-4 and complaint number is D196537814.

(j) My 7th complaint registered on 21-4 and complaint number is D216558269.

(k) My 8th complaint registered on 24-4 and complaint number is D246584580.

Contd…P/2…

- 2 -

(l) My 9th complaint registered on 27-4 and complaint number is D276614608.

(m) My 10th complaint registered on 5-5 and complaint number is E056700640.

(n) It is also to inform you that on my above quoted 7th complaint on 21-4 your customer care officer assured me to solve my problem within 10 minutes, but there are hundreds of minutes have been elapsed but “your BSNL tune” is being played regularly on my mobile instead of song “Bula Do Bula Do Wo Bate Purani Jo Dil Ko Jalatey Rahe….” which was selected by me on 02-4 through SMS. Also on my above mentioned 8th complaint on 24-4 your other customer care officer assured me to solve my problem within 24 hours as an emergency complaint, but no action has been taken by your staff/department, for which I think reputation of BSNL is being down graded as these problems are facing by your customers near about daily. I do not know that how your customer care officers are being committed fake commitments with the BSNL customers of J&K as well as other parts of India.

(o) I also applied for unsubscribe for your BSNL tune by SMS on 1-5 but the same has not been stopped till date and your BSNL tune is being played as usual which is not justify. It is also submitted that the deduction of RS. 25/- has been made for Renewal of BSNL tune which has been requested by me to stop the same w.e.f. 1/5.

(p) In the last we say that from BSNL services I did not received any response till date and now I want to get my money back in my cell phone account. Why my money is being used for playing the BSNL tune and why I pay for the BSNL tune which make BSNL advertisement to my callers. I want my song is activated for my callers, if you have, otherwise stop playing BSNL tune and stop deducting the money from my cell phone account.

(q) If you want to play the BSNL tune for your advertisement on my cell phone you are allowed to play it free of any cost.

2. In view of above and foregoing facts, I again request you to change “your BSNL tune” tune of song “Bula Do Bula Do Wo Bate Purani Jo Dil Ko Jalatey Rahe….” be played forthwith on my Mobile if you have otherwise stop playing BSNL tune. If you do not take any action I will take this case in ‘Consumer Court’. It is also to inform you that SMS & recording of talk between your customer care officers and undersigned in respect of my above complaints is held with my phone which can be produced in ‘Consumer Court’ as an evidence.

Thanking You.

(Kashish Kumar Gupta)

User of Mobile No. 9419671233

R/O H. No. 111, W. No. 4

Mukher Ji Bazar,

Udhampur – 182101 (J&K).

Dated : 06 May.

Copy to :- Telecom Minister, Delhi with reference to above

TRAI for info & n.a. please

News editors: Danik Jagran, State Times, Amar Ujala & Daily Excelsior for info.

Company: BSNL
Country: India

  <     >