BSNL
Problem with the Wireless BroadBand Connection

I am using a Wireless Modem to access internet. However, since last fortnight, my modem is giving problems with regard to wireless connectivity. When I am connecting my laptop to modem through the LAN Cable, I am getting the internet connectivity.

However, when I am trying to do the same through wireless, I am not being able to connect the internet. I tried your so called Customer Care Number (1800-424-1600) some n number of times, but to my dismay they have not been able to resolve this. Every time I speak to your Customer Care Executive, he/she asks me to follow the same steps to change certain settings. Despite of the fact that every time I tell them I have already followed these steps, but it has not helped me in anyway. This has been going on for last two weeks but nobody has bothered to call back and get this problem fixed which implies that there is no higher authority which is monitoring the Customer Grievances and ensuring their closure on time.

I want to understand when I am paying for a wireless modem and not able to use the same then what is the point having it. I would also like to mention the incompetency of your Customer Care Executives who inspite of numerous calls have failed to resolve the problem.

I would like you to take adequate steps to make sure that the problem I am facing gets resolved at the earliest and avoid me from this unncessary incovenience which has affected me for the last two weeks.

I had sent the above mail to the Nodal Officer, some 3 days back however have not received any reply on it. Looks like the so promising BSNL broadband connection has turned into a nightmare for me which leaves me with no alternative.

If some BSNL Officer is reading this complaint, I hope he/she will take some concrete action to get my issue resolved with in a decent time frame.

Company: BSNL
Country: India

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