BSNL
No solution, No response

I have been using BSNL broadband with landline telephone for an year. When I was living at "A C Guards, Hyderabad", it worked good. In the month of May we shifted to "KPHB Phase 7" in Hyderabad and I applied phone shifting before we left from the previous location but it took more than 17 days for them to give connection at new location. We were not satisfied but we felt we can do nothing with them. For this, I had to call more than 30 numbers as the customer care people kept on giving different numbers to contact different people. Some more numbers did not answer.. When giving the connection, the BSNL technical people demanded some bribe even though they knew that I was not working anywhere. One of the technical persons children are earning more than 30K every month and himself earns a lot as it is BSNL job. I felt ashamed on behalf of him.

After installing the connection, the real problems started. They do not neglect to charge for the services but they neglect customers problems. The broadband never worked well after that day and it continuous.. I called up customer care many times and the lineman/technical staff closes the complaint without letting me know whether they did something or not. Again, when I contact customer care, they give me another complaint number. The complaint numbers are 44829, 44953, 45713. My telephone number is 040-23151272. Each time, I contacted the Lineman also on his WLL number, 040-29048197. He gave me one more number of some Mr. Murali 9490762288. He never answered the phone for the last 15 days. Today, by luck or good fate, I got his call back. He replied very rash. He just said that the telephone lines in this area are not good and they are not going to change. So, he suggested me to take WLL phone with 144 kbps speed. It was not actually a suggestion; just like an order. He did not take any word from me and disconnected. I am getting mad with these people and their services.

Is it the way should BSNL consumers should expect from BSNL staff?

Please, please, please take action to let me enjoy the service properly and give some value to my money.

Company: BSNL
Country: India

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