BSNL
Paying extra modem rent since September even after complaining about the same

RENT OF TYPE II MODEM IS BEING BILLED INSTEAD OF TYPE I MODEM SINCE SEP 2008 @ MY CONNECTION 28457955 EVEN AFTER SUBMITTING WRITTEN COMPLAIN ABOUT THE SAME IN THE MONTH OF SEPTEMBER

At present I’ve Type I modem in my broadband connection on telephone number 28457955. But I'm receiving the bill where Type II modem rent has been billed instead of Type I modem rent since the bill dated 14 September.

Additionally I applied for Type II modem in July to change my present rental Type I modem. But I still didn’t receive the same yet.

I already complained in writing about the same in the month of September itself. But still I'm receiving the bills with Type II modem rent where as I didn't receive the Type II modem at all and BSNL record is updated with Type II modem in my account. Again I complained to rectify my record with Type I modem instead of Type II. But all in vain. Also I'm complaining about this inconvenience since September only without any result.

I would like to get all the extra amount paid, adjusted in next bill and get the issue solved either by receiving the Type II modem or getting correct bill.

I'll be very grateful to you if you can see the matter with your kind attention and solve the issue earliest.

Company: BSNL
Country: India

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