BSNL
Post Paid Mobile Phone Service - No Signal

Dear Sir,

I have informed BSNL for the past more than one year that I am not receiving any signal on my mobile and have given written complaints and also called their Customer Care. I spoke to their Divisional Engineer and the AE about the same. They inspected the place and checked that my complaint was valid and that the signal was not coming at all. This has been going on for many months now and I have been losing calls due to this. I am forced to go out of the building and on the road to even get a low level of signal. This is very unethical to talk private and personal matters or about professional matters using mobile phone on the street.

The BSNL authorities are informing that they dont have a location to place the tower in my area and so they cant do anything about it. Also they are asking to wait for another 3 - 4 months more for the new 3G services to resume after which they will attend to this. This is rediculous that one continues to pay bills without having service. This is broad daylight cheating without service.

I am a life member of TamilNadu Consumer Protection Organization (Life Member ID: 0383). I would like the Indian Consumer Forum to kindly get me a compensation for the loss in calls and no service at my area. I have been paying bills regularly each month close to Rs. 2000 but this problem is still continuing.

Kindly take up this matter and suggest a solution to this.

Kind Regards

Dr. Ravi Mylapore

TamilNadu Consumer Protection Organization Life Member ID: 0383

Company: BSNL
Country: India

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