BSNL
Neglecting Customer Requests

I Have a Complaint regarding the well known telecom company, BSNL. I am a resident of "H.no- 36 D.K.Devsthali, Near Danapani restaurant, Bavadiakalan, E-8 Ext., Bhopal M.P." I applied for a fixed line & Broadband Service on_dl date 28/7/09, pb date 18/8/09, but your authorities say that it is not possible for them to give a fixed line to me in this area. But my neighbors are using the same service. After my complaint in the local office i was provided with a WLL (0755-2808506) but the original number provided while my bill (Bill No b-n n0.n85087) of Rs-1299 INR was enchased was 0755-2422459 .still i m not provided with BROADBAND services. Neither the billing Scheme of the WLL was discussed with me nor the Billing Scheme was told. I was given the WLL 1 month after bill encashment. And was said that the broadband will soon be available in a week or two. Another 2 month has passed over it still no action has been taken over to this. Why is it so that your employees are neglecting their customers, even the senior officers are not paying attention to this... please suggest me what should I do.?! Authorities may Contact me at 919425372937 AND/OR 919406573904

Company: BSNL
Country: India

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