BSNL
Defective telphone sets provided, authorities damn care about pleadings

Respected Sir,

The letter has also been posted vide Registered Letter to The Chief General Manager Telecom. I hope this time he may listen to the pleadings of the consumer after twenty years. As it is a old mimicry in Punjab that "14 saal bad tan rab Roori di wi sun lainda hai" (That after 14 years God listens to the pleadings of Roori (the dust which lie in heaps after harvesting wheat crop). I hope that the department of Govt Of India's subsidiary, Department of Telecommunication will treat me like a dust this time as I am pleading from 20 years. As everybody knows that the dust has no identity of its own but when we continue to press it with our feet, with the help of air it make place on the head of the person who continuously press it.

Regards,

Rajneesh

&-- Original Message &--

From: Rajneesh Madhok

To: cgm_punjab@bsnl.co.in ; pg_appellate_pb@bsnl.co.in ; pg_jalandhar@bsnl.co.in

Sent: Friday, December 28 11:12 AM

Subject: Fw: BSNL defective telephone sets provided 20 years back. Authorities not replacing with new one.

RM/12/1/443 Date: Dec 28

To

The Chief General Manager Telecom,

Ph: 01824-2459805, 2459806

C.T.O. Complex,

Jalandhar.

SUB: NON DELIVERY OF CALLER LINE IDENTIFICATION TO CONSUMER WHOSE TELEPHONE SET NOT REPLACED FOR 20 YEARS. TELEPHONE AUTHORITIES SOLD TELEPHONE SETS IN MARKET AND DISTRIBUTED TO THEIR WELL WISHERS. KINDLY SPECIFY THE CRITERIA ADOPTED TO DISTRIBUTE TELEPHONE SETS.

Respected Sir,

I am the consumer of BSNL from the last 20 years. But BSNL failed to replace my defective telephone sets in due course. When I requested to the Sub Divisional Officer, BSNL Phagwara Mr. Manjit Singh 9417800884 to replace my old sets of Remington Brand that has not having redialing facility even. He replaced my sets with old repaired sets after my so many insistences and said that CLI sets have been distributed to the consumers who are paying telephone bills more than Rs. 3, 000/- and secondly the list of distribution of sets has been sent by CGM Telecom, Jalandhar and we distributed as per list calling to the specific persons listed in the entitled person.

Now I request you to please specify:

The criteria adopted by the CGM Telecom to distribute the said sets to the specified persons.

When every telephone set has to be replaced after 5 years then why my entitlement is not in the specified list.

Kindly specify the name of the persons with their telephone numbers to whom the said telephone sets have been distributed.

Why the said sets are available in the market supplied by BSNL.

Whether I shall get justice and will get the CLI Sets or I have to file the suit with Consumer Court in this regard.

Whether I shall have to apply to the Honourable Deputy Commissioner under the Right to Information Act to get the detail of persons who have been alloted the CLI telephone sets.

I hope that you will kindly make arrangement to allot me the new sets with CLI facility due to my entitelement for not getting replacement for 20 years.

Thanking you,

Yours truly,

(Rajneesh Madhok)

Registered Member, CORE (Consumer On-line Resource & Empowerment Cenre), Under Ministry of Consumer Affairs, Food & Public Distribution & Anti Corruption Bureau (Govt. Of India) through karmayog.org

Madhok Hardware & Paint Store,

Railway Road,

Phagwara-144401 (Pb)

Ph: 01824-262569 (O), 268210 (R)

Mobile: 94173-06415,

Tele-fax: 01824-262569,

E-mail: madhok_rajneesh@vsnl.net

Chief Gen. Manager Telecom Jalandhar 2459805 2459806

&-- Original Message &--

From: Rajneesh Madhok

To: pg_jalandhar@bsnl.co.in

Sent: Thursday, December 27 9:51 PM

Subject: Fw: BSNL defective telephone sets provided 20 years back. Authorities not replacing with new one.

&-- Original Message &--

From: Rajneesh Madhok

To: cgm_punjab@bsnl.co.in ; pgmopn_punjab@bsnl.co.in ; aganc_punjab@bsnl.co.in ; gmdev_punjab@bsnl.co.in ; gmopn_punjab@bsnl.co.in ; gmmkt_punjab@bsnl.co.in ; gmfin_punjab@bsnl.co.in ; gmtra_punjab@bsnl.co.in ; gmcmts_punjab@bsnl.co.in ; msdhillon@bsnl.co.in ; rekhasingh@bsnl.co.in ; manmohansingh@bsnl.co.in ; sanjayagarwal@bsnl.co.in ; kamalkumar@bsnl.co.in ; sandeep_diwan@bsnl.co.in ; ramsahay@bsnl.co.in ; s_k_chopra@bsnl.co.in

Sent: Monday, December 24 9:31 PM

Subject: BSNL defective telephone sets provided 20 years back. Authorities not replacing with new one.

Ph: 01824-262569 (O), 268210 (R)

Mobile : 94173-06415,

E-mail: madhok_rajneesh@vsnl.net

Tele-fax: 01824-262569

RAJNEESH MADHOK

REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA)

B-XXX/63, NEHRU NAGAR, ST. NO. 2,

PHAGWARA

RM/12/1/442 Date: Dec 25

To

The Sub Divisional Engineer,

Bharat Sanchar Nigam Limited,

Phagwara

SUB: REPLACEMENT OF DEFECTIVE TELEPHONE SETS WITH BRAND NEW I.D. DISPLAYING TELEPHONE SETS; SETS PROVIDED ABOUT 20 YEARS BACK AND NEVER REPLACED AT MY PHONE NO. 262569 (O) & 268210 (R)

Respected Sir,

It has been about 20 years since I got BSNL Landline connections. In the last 20 years my telephone sets have never been change. These sets have not having redialing facility even.

1. Now the sets have got so many problems. Its dialing plate has become defective. We have to press again and again to dial. There is the problem of voice clarity in the sets as well.

2. One can not connect to any number. We have to dial about 20-25 times to connect. There is no redialing facility in the Telephone sets.

3. As I have not been provided the sets from the last 20 years, so now it is my privelage to get the new I.D. Displaying Telephone set.

4. As my telephone sets are not working why the department is not changing my telephone sets.

5. Why the officials don’t comply with my requests.

6. When the customer is paying bill regularly why BSNL authorities not providing him Brand new telephone sets.

7. Why should I pay for the service or bill when I have not been able to dial from the phone sets.

8. What is my fault and why I am being penalized for paying bills regularly whereas the defective instruments have been provided to me and department is not changing the sets provided about 20 years back.

9. Is there any one responsible authority/ employee work with BSNL who can listen to my pleadings or I shall have to file the suit with BSNL to get justice.

Thanking you,

Yours truly,

(Rajneesh Madhok)

1. Madhok Hardware & Paint Store, Railway Road,

Phagwara – 144401-(Pb) Phone: 01824-262569 (O)

2. Residence: Nehru Nagar Street No. 2, Railway Road,

Phagwara-144401 (Pb) Phone: 01824-268210 (R)

December 27

Sir,

The matter has not been resolved so far and I have not been provided the new Telephone Sets in replacement.

Yours truly,

(Rajneesh Madhok)

On Dec 27 I have been provided repaired Telephone Sets in place of new sets after 20 years wait.

Copy To: 1. Nodal officer & Appellate Authority, Punjab Circle, GM (OPN), O/o CGMT, BSNL, Punjab Circle, R.N. 226, Plot No. 2, Sanchar Sadan, Sec-34A. Chandigarh. 0172-2604747 pg_appellate_pb@bsnl.co.in

2. Nodal Officer & Appellate Authority, DE (ADMN), O/o GMT, BSNL, CTO Complex, Jalandhar 0181-2456008, 2282889, pg_jalandhar@bsnl.co.in

Company: BSNL
Country: India

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