BSNL
Negligence from BSNL team, after registering a complaint

Sir,

Even after registering a complaint to BSNL and after several emails to the whole team there was no response from any one.

Plz go through the below mentioned after all a complaint was booked through automatic complaint booking system and through internet.

fromVINOD G. NATH G. NATH

togm_o_kerala@bsnl.co.in,

cgmtkerala@bsnl.co.in,

dgmpgkrl@bsnl.co.in

date20 October 12:22

subjectnegligence from whole BSNL TEAM Fwd: Complaint Enquiry 0471-2345526

mailed-bygmail.com

Nearly 6000Rs/- we paid for broad band and paying an amount of nearly 1000Rs/- for land phone even after so many days why this kind of negligence from your side.

If we cant pay the rent for this long period (that is the time period taken to rectify the fault) you will surely disconnect the service from us so it is your duty also to ensure proper service.

&&&- Forwarded message &&&-

From: VINOD G. NATH G. NATH

Date: 10/19

Subject: Fwd: Complaint Enquiry 0471-2345526

To: cgmtkerala@bsnl.co.in, dgmpgkrl@bsnl.co.in, agmoptvm@bsnl.co.in, gm_o_kerala@bsnl.co.in

Sir,

Till now no progress the complaint is still open no response from any one what a shame.

&&&- Forwarded message &&&-

From: VINOD G. NATH G. NATH

Date: 10/16

Subject: Fwd: Complaint Enquiry 0471-2345526

To: cgmtkerala@bsnl.co.in

REMINDER

&&&- Forwarded message &&&-

From: VINOD G. NATH G. NATH

Date: 10/15

Subject: Fwd: Complaint Enquiry 0471-2345526

To: cgmtkerala@bsnl.co.in

Sir,

Ten days after the complaint was registered through internet and through automatic fault booking service and contacted exchange fault controls, complaint grievencescell there was no solution still the complaint was open.

Plz go through the trailing mail already sent.

&&& Forwarded message &&&-

From: VINOD G. NATH G. NATH

Date: 10/12

Subject: Complaint Enquiry 0471-2345526

To: dgmpgkrl@bsnl.co.in, agmoptvm@bsnl.co.in

Sir,

Sorry for Disturbing you through this mail. I booked a complaint regarding our Telephone connection on 7-10-09 through the automatic complaint booking number 2342198 and the docket number got was P205 but till now no one attended the complaint .on July or august month we got broad band connection it is of great shame that the technicians routed the cable through window when we close the window the connection will lose, we cant able to close the window even during during night time, (the team asked for 2-3 days for properly routing the cable) from 3rd of this month onwrds the telephone and broadband connection was dead I disconnected the cable routed through window this sunday because of to close the window, only father was there on home. The wall mounted DB fitted on the wall was also not in a proper manner.

Sir please treat this matter as serious because the only way to communicate to our Father for me and our family is through your service.

Customer service complaint booked number was 14104330910060001

Company: BSNL
Country: India

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