BSNL
DIFFERENT GPRS PLAN ACTIVATED THAN I APPLIED FOR

I AM A BSNL POSTPAID CONSUMER. 9 MONTHS AGO I GAVE AN APPLICATION FOR ACIVATION OF GPRS PLAN 199 WHICH IS UNLIMITED PLAN. AFTER 2 DAYS I GOT THE MESSAGE THAT MY GPRS SERVICE IS ACTIVATED. I PHONED CUSTOMER SERVICE AND THEY CONFIRMED THAT THE PLAN 199 IS ACTIVATED . SO I BEGAN SURFING THE NET. AFTER A MONTH I GOT THE BILL AND WAS SHOCKED TO SEE A BILL OF 4OOO RUPEES OF which 3500 rupees were gprs charges . this happened because they activated gprs plan 50 instead of plan 199 . i went their office and complained that this has happened . they said that you must have opted for this plan and should pay the bill. i told them to show the application i have submitted but they refused . after few days they disconnected the connection. as i have not paid the bill. and after that also they are constantly giving me the bill adding rental and tax for past 9 months . the bill is now more than 9000 rupees. i have not retaine the copy of the application. what should i do. can i get the original application i submitted to them for proof. help.

Company: BSNL
Country: India

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