BSNL
Repair /Replace of handset

I purchased Nokia N73 h/s in 7th November. Joy stck of that mobile was faulty. I handed over this handset to nokia care (New india telecom pune) on 08/02, Job sheet No.440434038/080208/36. They called me 0n 29/02 saying your h/s is received here come and collect.i went there and checked equaliser was faulty nokia care person has installed software then he tried to put on h/s but it was not becoming on. Then he has prepared anather jobsheet and h/s sent to factory for repair. Job sheet No.440434038/080229/103.Today 0n 08/03 he has called me again saying your h/s is received. i went there for bring h/s but that h/s was used one and it was looking dirty. My h/s was new and it is in garanty period, how can you replace it with used one. Instead of giving new hand set as replacement the dealer has offered repaired hand set. Please give me new hand set.

Company: BSNL
Country: India

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