BSNL
Nonworking of a landline number though my cellphone, which registered under excelpower service

I am a user of Cellone prepaid service for last four years. My cell No. is 9412907786 . I am using Exelpower service for approximately 20 months. The two numbers registered under this service are:- (a) 01368221895 & (b) 01212664736 . Fore last four days i.e. from 19/March I am not being able to dialthe second number of the above from my cell, as whenever this number is being dialed it says that " The dialed number does not exist " In order to settle the problem I called the customer service centre (9412024365) on 21/March & appraised them about the problem & was assured that they would soon fix it. Today I again called & told them that the problem is still persisting & requested them to do the needfull. But today I received a regret from them as they told me that this is a problem which relates to the local CCN office & that they could not handle it. Now for last five days I am not allowed to call my parents as the number blocked on my cellphone is of my parents, & the customer service centre of this department which is claimed to be the right place for solving the problems of their customers has not been able to help me after wasting so much time of mine. Besides it is also surprising that what the use of a customer service centre which instead of fixing the problem, has become a place where after wasting time I can get another address to go to & then hope that will again not find another address to go to!

Company: BSNL
Country: India

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