BSNL
Broadband Billing Issue

We are having an internet broadband connection from BSNL for the past 1 and 1/2 years under Home 500 plan. Right from the day of connection, we were not able to check our account usage thru their site. We will be able to login to the site, when we try to check the usability it will say as "Unauthorised user". For this month our, internet bill alone has come to around 2, 550 Rs. We were shocked. After a long wait in the queue, we contancted the customer care rep. he is saying that our plan has been changed from Home 500 to Home combo 500 where 2-8am is not an free download time. How can they do it without our knowledge? Even if they changed it, even in Home combo 500, 2-8am is a free download time. The customer care is not giving a proper reply for this. I want the excess amount to be corrected and wants a new updated bill to be sent to my address.

Customer's Name: G. Sundaram

Email-id: hemalatha.shanmugavel@gmail.com

Ph. Number: 044-22274907

Company: BSNL
Country: India

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