BSNL
No Dial Tone/Phone Dead since Friday

Sir/ Madam,

There is no dial tone in my phone. Phone number is 080-25255574. I have contacted many people in the Telephone exchange in Sub. Divisional Engineer's Office in HAL 2nd Stage, Indira Nagar on 80 feet road and personally spoke to them, but none of them have taken action. I have registered a complaint on Friday, July 11 and I was given a docket number 0360. After that many times I tried to register the complaint again since there was no action, but I was getting an electronic message saying my complaint has already been registered and I was given the same docket number 0360. I spoke to the Indoor -in Charge on phone number 25290001 and according to her they have not received any complaint, eventhough complaint was made three days back. I tried to contact the Divisional engineer, but no response. I think BSNL should offer better customer service as it is hopeless now. I would appreciate if anyone could do something to rectify this issue soon. If the Telephone is not retified today, I will have to seek the assistance of the consumer forum proceed further.

Looking forward to hear from you soon.

Baburaj

Company: BSNL
Country: India

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