BSNL
BSNL's Billing & usage frauds

I am using BSNL broadband since mar25th. I am using home 500c. According to this plan, the free calls for landline should be 175, no fixed monthly rental charges for landline and broadband is free between 2am - 8am.

1. I recieved the telephone bill of months of march and april. i was surprised to see that they have not changed free calls to 175 and fixed monthly rental charge was still 180 for the month of april. when i enquired about this in may they said it was a mistake, we will deduct this in next month bill. Its oct now, but they have done NOTHING.

2. I recieved broadband bill of Rs.4500 for the month of july. Now Plz have a look at my broadband usage record (NIB report) for the month of july by downloading here &-gt;

http://rapidshare.com/files/1508215874619_23092008.xls.html (52KB)

* How many hours make a month??? 24 * 30 = 720, it shows 3577 hrs!!!

* They have promised 2-8 unlimited free net. have a look at the highlighted details. Doesn't make any sense, right?

* Also for few days it has started after 2.

I have lodged complaint about this on aug 22nd. Its oct now. Till now they are giving childish reasons but hvnt done anything.

Company: BSNL
Country: India

  <     >