BSNL
Broadband service bad

I have a landline provided by BSNL, unfortunately I also have a Data One Broadband service. For the last four months my internet connection gets dropped immediately after connecting. The DSL led goes off and comes back, I try to connect back, it is either phone line busy that is shown or a connection established only to get disconnected in the next few seconds.

I have been trying to get this rectified and I have atleast 10-20 complaints registered some of them that I can recollect, 67424, 67758, 62358, 2588. I have one registered even yesterday.

I contacted the JTO Mr, Amarnath in gandhinagar and initially he said this is a problem with the so called server. I then contacted Mr. Narsaih (I guess from Lakdi-ka-pul) who promised some action but none done. I spoke to Mr. Ravinder in Mushirabad exchange (Responds good to the calls), he inspected the line and informed me that the phone line to my apartment is very bad. This is communicated to the JTO in gandhinagar 2 months back, no action yet. Mr. Suresh in the JTO office in gandhinagar agrees that the line is bad, Mr. Swamy promised this will be corrected. No use.

I pay around 750 per month for this no service that I use. I need to get the entire amount paid, refunded to me if this service continues.

Can some one responsible and accountable in BSNL, if there is any, please act on this. It is really frustrating when people sit on complaints for months together. If this cannot be done, please let me know of that so that I can switch over to some other broadband connection.

Company: BSNL
Country: India

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