BSNL
Failure to provide promised service

I am a comsumer of BSNL's mobile service.i along with my friend how is also a BSNL consumer have changed our previous plan to recently launched DOSTI plan by using a regular coupon of Rs-236 from no.85781 at 10:39:57AM on 3rd oct of Ref no.97614160 and from that day we started enjoying unlimited free talk between our phone as per the DOSTI plan.but from 5th oct when ever my friend call me it cost @90paisa/call and the same thing happend with my no. from 8th oct.we have called customer care for several time but only recieved two docket no. which are 3025644 for my friend and 3036656 for my mobile.when ever we call in coustomer care they tell to be patient.quite a long time already been spent but yet to recieve any action against our complain. now when i complained during this regard in our local exchange they are telling me to go to the regional head office which is kolkata for solving this problem.i couldn't find any reason to go there to solve the problem as this is not my fault at all.

i want necessary action regarding this matter and compensation for the inconvenince i have recieved.

Company: BSNL
Country: India

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