B.S.N.L., Calcutta Telephones
Erroneous Charge of Rs.9999/- per month

I have opted for a newly lannched Prepaid Land Line based Telephone Plan technically termed as 'PU' on 20.6.2007 and gt connection on 23.6.2007 having no. 033 2493 9480. I have taken Home Plan 250 Broadband connection against this telephone on 15.10.2008. Modem was purchased outrighthly paying Rs. 1200/- as levied and Rs. - was also paid in advance for one year as annual charges of Home Plan 250 Broadband. It was the bold from the blue when I started receiving regular monthly bill showing Rs.9999/- as 'monthly fixed charge' every month from the month of December onwards in addition to other normal charges. I visited several times to the A.O.T.R.II, Calcutta Telephones, Mr. S.Mukherjee (Tel.no.033 2448 7118) and he revised these bills accordingly admitting their mistake but ultimately he has informed me yesterday that this mistake has been generating from the billing software which will not be possible to be rectified until I surrender both my Broadband connection and Telephone. Now if I surrender my telephone I have to bear net forfiture of the amount I spent at the time of getting connection of Telephone Line as well as Broadband Line in addition to the statutory charges to be levied for surrendering of Telephone and Broadband connection. I am not getting my mental support for losing money for which I have no fault atall. I am in anxiety with this permanent nature of harrasment in every month. Why the mistake will not be rectified immediately by the B.S.N.L? Why should the subscriber bear loss for which he has no fault in his part? Why the responsibility is intended to be fixing to the person other than those who have shown incompetency and negligency in their part of duties destroying reputation of a Govt. of India Enterprises.

Company: B.S.N.L., Calcutta Telephones
Country: India

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