BSNL (CALCUTTA TELEPHONES)
DOUBLE PAYMENT OF A BILL

On 24.09.2008 I applied at Dum Dum Telephone exchange to transfer my telephone No. (previously was 25388819) from Madhyamgram (24 pgs (N)) to Salt lake telephone exchange (presently 23348819). Till 31st January I had not received any bill. On February 15 on telephonic enquiry I had come to know that if I not pay Rs.3497/-, the telephone line alongwith broadband connection will be disconnected. On 18.02. I paid the said amount over the counter at Salt lake. On 28.02. the same amount was deducted from my a/c through ECS. On 17.04. when I personally visited at Salt Lake commercial office, one lady (need to mention that she refused to give her identity with a remarks that SLB (TR) is sufficient to identify herself) said that the amount is not possible to refund but the amount will be adjusted with forthcoming bills. I am extremely sorry to say on 30.04. again Rs.524/- has been deducted from my account inspite of several personal request to that lady to look into the matter seriously. Still I dont know, what is the remedy of such situation when a designated person is not maintaining her minimum responsibility. Still I dont know whether Calcutta Telephones will refund my money or not.

Company: BSNL (CALCUTTA TELEPHONES)
Country: India

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