Bsnl- cellone
BARRING OF OUTGOING CALLS

Sir,

I have been using Cellone post-paid mobile for the last 4 years. Since 2008 i have been paying the bill through Internet by using SBTonline account of State Bank of Travancore through BSNL Site. All these payments were made well in time.

As usual i have paid the bill for the month of June on 22.07.2009 (Rs.720/-) through Internet. The last date for payment was 23.07.2009. My account with SBT was debited by Rs.720/- and also got a receipt for the same amount from BSNL (Receipt No. 88888519701/ 22.07. copy attached).

But BSNL barred all my outgoing calls on 28.07.2009 on which date may father -in -law died and I was very very badly in need of the phone. Immediately I have contacted BSNL "Customer Care" and the answer given was "your payment was not yet received". After that he added you can lodge a compliant or you contact to BSNL office. After paying the bill in time why again I have to go behind them with compliant and also I had no time also on that day.

But I have contacted one of my friends in a local BSNL exchange and he tried his level best with all available details including receipt number with heigher officials in Trivandrum to solve the problem. But nothing happened. Again I contacted with Customer care on 29th July twice ut the response was very much negative and they washed their hands by simply asking to lodge compliant...

At last today (30.07.2009) the problem was solved and by the time the sufferings, tensions I have undergone was beyond the lines. Who will compensate the financial losses, mental tension and harassments caused because of the cruel, negligent actions of BSNL? Even after continues, timely follow up through various channels provided by the BSNL turns futile...

Please compensate the losses, tensions harassments face by me...

Company: Bsnl- cellone
Country: India

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