BSNL CHENNAI
Refund not received even after six months of surrending the connection

We had BSNL connection for the past 11 years. Recently we have shifted our house to new address where there was no BSNL connection. Hence we had surrendered our telephone connection by June. But so far, we have not received our refund amount.

Initially BSNL staff said it will take 3 months. After 3 months when we enquired, they said there is some problem and it will take another month. Now, its six gone. this number (26251383) has been allotted to new customer. Means that our connection was surrendered. Still we have not received any information/ refund amount.

Recently Ambattur staff said that, they lost the papers which we gave at the time of surrender. We have been wandering between ambattur office and anna nagar office for this purpose. Even I have raised umpty of compliants in BSNL site regarding this but no response.

As a last option, i am writing this grievance mail behalf of my parents as they are old and cannot come out frequently from home.

Thanks

Company: BSNL CHENNAI
Country: India

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