BSNL Chennai telephones
Service deficiency

Dear sir

Iam asenior citizen Paying Regularle but victimised because of the fault in your citizen

Kindly restore the services immediately so that I can contact my sons if anurgencr arises

Your on line sites are not functioning properly to register complaints When Will the sites be ready.

ranganathan

& On Thu, 10/16/08, Vedantadesikachariar Ranganathan wrote:

> From: Vedantadesikachariar Ranganathan

> Subject: complaint

> To: pg_chnsw@bsnl.co.in

> Date: Thursday, October 16, 1:49 PM

> Dear Sir

>

> Payment thru kiosks Cheque depository machiene Phone

> 04422355726 Consumer no. 06300712631

>

> If payment is made immediately after the receipt, The

> cheques are not accepted as the amon varies normally from

> month to month. But If the amount is the same when calls

> made are within free limit. The chques are accepted as the

> only parameter for the acceptance is the amount tallied

> by calling to enter.

> Few months ago I had a problem and out going call was

> cut. I made a complaint and when BSNL contacted me. I told

> them the problem and asked to adjust the credit shown as

> the additional payment made in the previous month Again in

> August, the same problem has occurred On 9th I received

> the bill dated 7th and I paid it on 10th The receipt bears

> the bill no, bill date of pervious month

> I always write the phone no., account no., invoice

> number with bill date and my name on the reverse side of the

> cheque If two payments are received why cannot they see

> the reverse side of the cheque

> When the problem was noticed and reported why no action

> was taken to prevent the occurrence. You can do it 1

> waiting to dispatch the bill till updating the system or add

> another paramter as the bill date for acceptance of the

> cheque by the machine. or see the reverse side of the cheque

> before cutting the services for prompt payments because of

> your system fault or contact the individual

> Kindly restore my outgoing calls

> Ranganathan

> TO

> < gmsouth_chennai@bsnl.co.in >

>

>

>

> Consumer No. Bill No. Bill date Bill

> Amount Amt. Pd/Adjusted Amt. Payable Pay By Date Status

> 06300712631 830913637 07/10 337 0 337 28/10 Please

> pay

> 06300712631 821051493 07/09 337 337 0 27/09 Paid

> thanks

> 06300712631 810536303 07/08 337 0 337 27/08 Please

> pay

> 06300712631 799339617 07/07 337 674 -337 28/07 Paid

> thanks

> Important Note :

>

> M.Sreedhar DGM (SW) South West & StThomas Mount

> area 2250 1444 2250 1454

Company: BSNL Chennai telephones
Country: India

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