BSNL, Excel
Conversion from New Anant to Saral

I was told by customer care to send sms" new to saral anant" to 53733 which I did three times but didn't get any confirmation. Now I have been again told by customer care to sms"chgpln anant to saral" to 53733. This time also the conversion has not been done. And everytime this sms costed me Rs.1.50. BSNL mobile service is extremely poor. Customer Care service is useless. It is very difficult to connect customer care. Behavior is also very bsd. What TRAI is doing?

My Excel No. is 9433129796

Company: BSNL, Excel
Country: India

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