BSNL Excel Prepaid
Balance Vanished

I have a prepaid connection of BSNL in Assam. Because of my heavy usage I had a balance of about 6500 around 1st Nov. Then I had to leave for Delhi for about 40 days. I cannot use the phone in Delhi neither can I recharge it there for validity. When I came back I realished that the balance on my phone simply vanished. Even after recharging for validity it did not show up. I called up their call center. They say that since my validity was not renewed before 3rd Dec they have forefieted the balance. For want of say about 50 Rs. towards validity extension which I could not do because it is not possible to get done from Delhi, they have forefieted my Rs. 6500/-. What do we call it? Can I expect any redressal?

Company: BSNL Excel Prepaid
Country: India

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