BSNL Excel Prepaid
Deducting 256 rs. n then after complaining not resolving it

I have activated gprs on 1 feb on my handset n tried to test it. i have surfed for 10 mins after that n have just opened yahoo mail site to see my account n also orkut site to see if i got any new scrap.

when i have disconnected it i saw that my balance from 1270rs was reduced to 1014 rs just for 10 min browsing where i have not downloaded anything.

the charges was 5paisa per 10 kb. when i called customer care they put my call on hold for 2-3 times n after that they registered my complaint at 1:17 pm... later i daily called them asking why they have deducted my money n they didn't resolve it. on 4th of feb at 9:21 pm i recieved a sms telling my docket no. 2852724 has been resolved. after that also i din't got my money back.

askiing for reason they say its for gprs n when i talked saying that i haven't utilised that much kb's so charge me 256 rs approx. they didn't answer n now i m calling they put my call on hold saying we r transfering to our seniors... my complaint according to them is solved but they r neiither refunding my money nor answering on what bases they have deduced my 256 rs. for ten min simple surfing...

pls help me

neha gupta

Company: BSNL Excel Prepaid
Country: India

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