BSNL Land Line
Double Bill Payment

Double Bill Payment

DOUBLE PAYMENT OF Bill for consumer No - 48639190 during March FOR Feb BILL

CONSUMER NUMBER 48639190 : TELE Number 25730420 (bangalore)

Sir,

I used to pay my telephone bill on-line using the facility available @ http://www.bangaloretelecom.com/

During the first week of march, I used the on-line facility to pay my bill for the month of February for an amount of 513 INR.

When my credit card bill (ICICI) arrived, I noticed that there were two seperate entries made for this transaction (same date and same amount). On contacting the ICICI customer care, I was told that I need not pay the telephone bill for the month of march and it will be adjusted with the extra 513 Rs. which I had paid to BSNL for the February month's bill.

Subsequently as the bill amount was the same for March month (Rs. 513) I did not pay my telephone bill for the month of March. On April 19-th I noticed that my telephone was not working as I did 't pay the march month bill.

Since I had some emergency I went ahead and paid the march month BSNL telephone bill (once again online) on April 20-th and the telephone started working.

For february month - I paid 513 513 Rupees (bill amount was 513)

For march Month - I paid 513 Rupees

So now I would like to know, how you could adjust that extra amount which I had paid for the February month bill. Kindly respond.

Thanking you.

Jincy Joseph

27- Apr

jincy.joseph@hp.com

jincyj@gmail.com

Company: BSNL Land Line
Country: India

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