Bsnl prepaid
GPRS CHARGES WRONGLY DEDUCTED

My BSNL prepaid mobile no.is 9429170596.Last 3 times when i have recharged my balance with topup coupons of Rs.55/- my balance is becoming zero in just 2 or 3 days without i have call for the amount. Then I asked to customer service center for the reason. I got answer that the charge is for GPRS facility. But I Have No GPRS facility in my phone as I have purchased new phone nokia 2700 on 21-10-09 & there after i have recharged on 22-10, 24-10 & 28-10-09 & there after these charges are deducted. I have contacted to Bhuj BSNL office & given a written complaint for this & shown my mobile to them. But they had accepted the complaint & said that they will send to it Ahmedabad.& they didnot give me acknowledgement for the complaint. I had wronly debited for Rs.150/-.

Please do the needful to get me refund.

Thanking You,

Sachin Joshi

Company: Bsnl prepaid
Country: India

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