BSNL Prepaid UP(E) Circle
Various Complaint reg promotional shcemes n Reduced TV without any reason

Dear Sir,

I am using BSNL Excel Prepaid since I have been transferred in Lucknow. In pick hrs & in evening the network problem is tolerable due to various conjunctions of different networks. But, I have come to know (via customer care no.-9400024365) that there are many up-gradations in North Indian Circle (including my UP East) since last 20 days. In that they told that RT of Rs.450 /-, Rs.700 /- and Rs.1200 /- has been updated & now On RT of Rs.700 /-, now we get Talk value of Rs.500/- and validity of 400 days.

So, I got charged my no-9454110339 with RT of Rs.787/- on 23rd Aug @ 7:53 PM from 9453210235 with Ref. No.23594669, but I got only Rs.325/- talk value. After that I asked with Customer Executive, they are simply replying that we have no information about these. So, let me suggest what should I do now? I think this is a matter related with Consumer Form. The Prepaid Customer Care in UP East circle, the data feed by BSNL Excel as follow:

Ø Dialing CC No. 9400024365

Ø Asking for option of Languages 1 or2

Ø Pressing 2 for

Ø Press 6 for UP E

1) For Postpaid…

2) Prepaid- New Voucher of 175/- with talk value of Rs.10/- & unlimited GPRS use for 1 month with 30 days validity

3) New Voucher of Rs.20/- for unlimited GPRS use for 1 Day

4) Revised Talk value on Top up of Rs. 20/- and Rs. 50/- new Talk value of Rs. 18/- and Rs. 50/-(old was Rs 17 & Rs 48/-)

5) Revised RC on Rs.450 (New talk value Rs.300/validity of 250days previous it was Rs.50/180days)

6) Revised RC on Rs.700/-(New talk value Rs.500 and Validity 400 days) (old was Rs.100/ and validity of 365days)

7) Similarly for RC of Rs. 1200/-

Manish Kumar, BE civil

Excel No- 9454110339

Circle- Lucknow (UP East)

Recharged my no-9454110339 with RT of Rs.787/-on 23-08 @ 7:53 PM from 9453210235 with Ref. No.23594669

No body to take care of Customer Care system when I sometimes got connected their responce like "Sir Plz Hold for sometime, then after 5 minutes the connection cut or sir there is no any information regarding your query."Even I shocked when they (Cust Ext in Hindi) abused twice.

My complaint nos. A135602625 have gone to heaven and I am still waiting for it

Company: BSNL Prepaid UP(E) Circle
Country: India

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