BSNL rajasthan
IRRESPONSIBLE RESPONSE FROM BSNL SIDE

Sir,

PROBLEM NO 1

i had taken a new sim of Rs 20 form BSNL on date 12.01.2009

according to a new scheme that was running then there in rajasthan

circle where there was a scheme to give 75 Rs on the first recharge of

56Rs which I did on date 22.01.2009.

but I didn’t got the amount on 1st recharge on 22nd of the January o9

I began to lodge the complains with the customer care center of bsnl

and till 26th of feb I have had my 8th complain lodged and was still

seeking the answer of the 1st one!!!

Regarding this problem I had also contacted the customer care center

twice but the officer SDE present there said to me to wait 3 days at

my 1st meet and said that “YOU WILL GET THE AMOUNT IN 3 DAYS ”

there after that I waited 7 days with no result and again contacted

him but then he gave 15 days time and still I have not received the

amount back in my account …well for this rather getting 25 back I have

lost a bit more than 25 but I want to let you know that what the

companies are doing with customers …..

so after these all problems I have faced for 2 months I have now

decided to move the matter to trai and this is my last hope to get my

LEGITIMATE amount back because lodging lots of complains meeting

customer care center Physically is not making any move ….still I want

to say that if they happen to do it with a person like me what they

will be doing with general rural persons???

Details of the problem.

PURCHSE DATE OF SIM 12.01.2009

NO ALLOTED 9461834208

1st recharge date 22.01.2009

(on 56 recharge I got only 49.82 rather 75 as given in scheme)

Complaints details 26.02.09 My 8th complain no B266075678

2.02.09 My 7th complain no B206029679

19.02.09 My 6th complain noB196014148

12.02.09 My 5th complain no B175998965

23.01.09 My 2th complain no A275768992

PROBLEM NO 2

now when i recharged with the special tarif voucher of 230 rs (an unlimited GPRS pack) on 4th of the month they claimed to give facility of surfing withour any problem till 30 days

but

but

only after 20 days they take off my service and till now it has been 10 days for which i am unable to surf the internet and for that surfing i am losing my money HEAVILY and many important tasks are held up... there seems to be a cheat with me from BSNL side and moreover when contacted personaly many a times (LEAVING OUR PERSONAL WORKS @ CUSTOMER CARE AND CCN OFFICE)

still we are receiving no ve response for our LEGITIMATE SERVICE!!!

Hope that my problem will be addressed soon I I will be let known

exactly what going of my complaint.

Company: BSNL rajasthan
Country: India

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