Business
Poor customer service

Dear sir/mam

i tejinder pal singh gill user of your mobile services number 9888886847 faced the most disrespectful and rude customer service at your vodafone store lawrance road amritsar . i went to ur store around 11:00 am to pay my bill, but the cash counter excutive instructed me to deposit my bill in the machine when he was busy eating chips early morning . as i was in rush i requested him to take my bill, he said the system or server is down.

After depositing my bill i requested one of ur vodafone executive to activate my outgoing, executive GURPREET spoke to in very disrespectful manner (she said dont u see m busy) i said sorry . there were only two executive available in the store and both were talking on the phones . for a moment i thought am in governmental office not in MNC. when i asked where are the other executives, executive GURPREET said thts none of your business. i was really shocked with this kind of behavior

earlier i thought vodafone had maintained the international standard but i am sorry to mention customer satisfaction dont exactly exit in ur stores. EXECUTIVE GURPREET HAS NO RESPECT FOR ITS CUSTOMER AND SHE PASSES DEAD AIR WHEN ASKED ANY THING.

when vodafone STORE has 5 customer care executive why only two are aviable and why the cash counter always insist customer to pay bills in machine when vodafone MOBILE SERVICE PROVIDER have rural customers as well, who really dont know how to operate the machine.

why the VODAFONE EXECUTIVE BEHAVES AS IF THEY ARE DOING CHARITY. WHY THEY THINK CUSTOMER TO THEM IS A BIG TENSION. if the VODAFONE REALLY DON'T KNOW WHAT CUSTOMER SERVICE kindly experience CUSTOMER SERVICE IN INTERNATIONAL CALL CENTERS IN CONVERGYS OR IBM BASED IN GURGOAN...

KINDLY BE POLITE TO YOUR CUSTOMERS AND TAKE STRICT ACTION AGAINST SUCH RUDE and nonprofessional

TP GILL

Company: Business
Country: India

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