Canara Bank
ATTITUDE PROBLEM

I am a student trying to apply for an education loan at our local Canara Bank, Nagercoil. The manager, a real gentleman by nature had directed me to an officer in the bank who is in charge of loans and the like.

The person starts off with a very unpolite, 'come after 15 days'! I wanted my work done; I explained that i needed this to be done as early as possible. The officer takes his own sweet time and hands me the loan application form.

I am a graduate. And I am so well sure that a normal person like me would not necessarily be knowing all bank formalities in filling up the form. I asked the person if he would give me a small idea of it, for which he gives me a reply ' Is this the way you've done your college? ' . I stayed patient and apologised for being a simpleton.

Since I am pretty new to all these formalities and bank vocabulary, I did not feel embarassed to ask the person who my 'co-obligant' was. And the reply he gives me this in reply... ' So you don't know your father's name? ' ...

This is humiliation and hatred of a higher order. Why this ego? I am a tamilian. The only difference between me and the person is that he is a malayalee. Is this even a reason? Aren't we all Indians?

I did not want to argue... I left the place with him cursing me, ' With this attitude you'll never come up in life' .

What should I do now? My blood boils... I need my loan and i need justice and respect too.

I talked to the manager about this. But the gentleman is helpless. Why? because not just this officer, a plenty of others too have sported this attitude.

These people need to learn how to deal with customers. And how to show some respect!

I am not stopping with this one complaint...

Company: Canara Bank
Country: India

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