Canoro REsources Ltd
Delays in Bill for the Parent ID 102-101049020

Canoro Resources Ltd. has a corporate account with Airtel Mobility and at present has 18 mobile connections with you under the Parent ID mentioned above in series upto 102-101049028. The following mobile numbers fall under the ID mentioned above:

1. 9818037478

2. 9818264171

3. 9818264172

4. 9818274173

5. 9818264174

6. 9818264175

7. 9818221107

8. 9810693904

9. 9810693907

We have the following complaints with Airtel mobility:

1. Last month the bill for the above ID was not received along with other bills. On complaint to some Mr. Kunwar (Cell No. 9871939867) after 12th of the month we were in receipt of a duplicate bill and we paid it on an urgent basis instead of the short timeline given.

2. Again this month we had repletion of the same process and I followed up with Mr. Kunwar. After no. of follow ups we received a duplicate bill for the above Id on the evening of 17.10.07 with the due date of payment being 19.10.07

3. Being a corporate it is always not possible for use to expedite the payments as paperwork and formalities need to be completed before the payment is processed.

4. Meanwhile, Our Country manager using the no. 9818037478 received a stinker from the cust care saying that the services to his account would be disconnected as the bill had not been paid and he had exceeded his credit limit.

5. I tried to contact Mr. Kunwar after this but he did not respond.

6. Lastly in spite of being old and credible customer of Airtel we do not have a designated account manger who can address to our grievances and accordingly get them resolved.

At this point of time I would like to mention that it has been a disappointment to work with a team where customer is on the receiving end without any fault. I would like to bring it to your notice that in absence a proper action on my complaint would inspireus to find other service providers who can give us more reliable service.

Company: Canoro REsources Ltd
Country: India

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