Chennai Petroleum Corp. Ltd / Cellone Power SMS
Unable to send Long SMS

Sir/Madam,

I would like to bring to your kind information that we are using the services of BSNL cellone SMS Powerpack (post-paid) for our corporate SMS gateway. We were able to send SMS of all types (i.e. normal messsage (160 chars), long SMS, flash message etc) for the past year or so. These SMS are triggered automatically from our production servers based on events.

But of late, for the past two weeks or so we have found that the long SMS (only long SMS) is failing to get delivered. Even if it is delivered, we get only truncated messages or messages in tow or three parts. We have troubleshooted out application and found that SMS application which we use is OK as sometimes the message gets delivered successfully without any hitch. We have also checked with our GSM modem technical team and they have confirmed that the hardware was in good shape. having exhausted our options in ttroubleshooting this particular issue we are now suspecting only the BSNL services.

As the nature of these SMS are very critical, kindly let me know why this is occuring and if there is any problem with the BSNL communication. Our company is located in Manali.

Expecting an early response from your side.

Umashanker

CPCL

Company: Chennai Petroleum Corp. Ltd / Cellone Power SMS
Country: India

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