Chevrolet
Poor quality product

(mailed to Chevrolet on 11/11/09)

To

The Manager

General Motors.

Subject: Repeated Trouble caused by ‘U-VA Car No HR 51 X 8787.

Sir,

I thought to be a proud owner of my Chevrolet ‘UVA’. When I took the decision on 27th Oct amid all existing competitor & options available in the market. But that has ended with a bitter and disaster experience. I have under gone.

You are requested to read the events of my experience carefully and guide what shall a customer do in such terrible situation..

Sir,

(1) Since the first service it started troubling me. The clutch was not smooth so as the gear shifting and the same has not been solved yet despite 3 service and repeated complaints.

(2) Even after regular services and complaints. I again complained about the same and it was done again just to find the same effect without any improvement.

(3) Status till date:- clutch problem and gear shifting very rough and makes noise.

(4) Tyres got ‘Tear off’ not because of inferior tyre may be designing fault.(to prove the above attaching the test report done by Good Year the Cleary states the there is no fault in tyres.

(5) The sound of Tyres, when driving is so loud that one can listen to the echo of it inside the car

(6) Sir, all the services were done timely and every time the complain was lodged but to my mental agony. It is still the same where it started.

The following is the details of the services.

KM Date

1st Service 947 25/11

2nd Service 4726 03/03

3rd Service 9646 13/06

Good Year Test 13260km 17/08

And to add to the vows the dealership service at ‘Regent Automobiles’ Mathura Road, Faridabad has contributed a lot to my mental agony. And I am disappointed to see that the reputed co. like your’s does not maintain strict dealership norms to satisfy It’s customers. Every time I complained about the fulfillment but no action has been taken. Moreover my car received scratch marks twice while at service.

Further more, it has been around 45 days that I have been saying to them rectify the tyres and receiving just assurance that they would call me over the phone but till date I have been waiting for their phone call.

Sir, all these events are causing a great harassment tome and my family as every now and then I am facing this problem.

One thing that I do not want to belive is whether a world known to like Chevrolet can produce such a car or this is the piece of car that has caused so much pain to your customer!!! I think and believe that the later statement is correct because such blunders can not be expected from a globally known and recognized co.

You are therefore requested to pay attention to all the above at priority and let me have the feeling of driving a true Chevrolet UVA with the same trust, When I took the decision to own it.

Not anticipating a cold response.

Truly yours

Rajan Muthreja

Car No HR 51 X 8787

Color: Platinum Silver.

Date of Purchase: 27/10

Contact No. 09818880808

Company: Chevrolet
Country: India

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