Cinema
Poor Services

I really so dissappointed with the service provided at Maybank Komtar. They really have a worst services among all bank at Georgetown area.

Last week, I went to Maybank Komtar to open an amanah saham account. I waited at 9 am until they opened at 9.15 am. Then I asked the customer service whether the amanah saham still available and she said yes and gave me a form to fill in before I can get a queueing nombor. After I get the number

and waited for my turn, the staff told me that the line is offline and unable to access. Therefore, I asked her why they gave me a number instead of just tell me is offline and save my waiting time. I didn't received any appologize from her, she just yell over the customer service, saying, "hey, you didn't let her know it is offline? ". I left with anger and dissappointment.

Today, I went again to put a FD for company and again I get a number and waited. As a results, the staff told me that they need us to fill in another form to open a FD where we normally just use a company authorized letter. She asked me to return to my company and bring all neccessary documents and come again. What the hell?? They think we as a consumer is so damn free to run back and return to the bank again just to give them business to do.

Company: Cinema
Country: India

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