Citibank
Undue charges

Reg: Citibank Card No:5546379558273007.

Dear sir/maam,

This is regarding the above mentioned card which have been closed since 28/06/07 but receiving the statements ever since on the grounds of payments due which I would like to explain and defend.

The issue started with my 22/06/07 statement which had Rs 10811.72/- as total amount due, but according to me it was Rs 8594.56/- as total amount due and was paid subsequently.

The sale dated: 31/05/07 as first year fee of Rs 1166.67 271.40 was not to be charged as the card was free for life. Secondly on 21/06/07 an interest charge of Rs 779.09/- was levied for cheque bounce and consequently Rs 250/- was also charged as cheque bounce charges. As per my knowledge either of them should have been charged and therefore I paid the cheque bounce charges as well as the amount for which the cheque was bounced Rs 4540.10/-. Therefore if you deduct the above mentioned charges ie: Rs 1166.67 271.40 779.09=2217.16/-needed to be reversed and deducted from Rs 10811.72/-, then the amount due at my end would be Rs 8594.56/- which was paid immediately.

Now if you can go through my statement dated:22/07, the payments and other credits show Rs 123621.56/- paid, on the other hand what I was supposed to pay was (Previous Balance of Rs 8594.56 Current Purchases Rs114500/-)= 123094.56/-.Hence I paid Rs 527.56/-excess. The total amount due as per your statement was Rs 1690.16/- Rs 527.56/-Excess in have paid= Rs2217.16/- the amount to be reversed, hence I need not have to pay anything, instead have to get Rs 527.56/- from you which I do not expect.

Now what I would like to state now is that I have been the high spending customer with you since 1995 and have almost always made my payments on time, what you have lost is not Rs 2217.16/- but a high spending valued customer and what I have lost is not Rs 527.56/-, but people who valued me as there valuable client and gave me good service. If you can see my records I have made payments in excess of lac or more at one shot, but what disappointed me was after such a long and enduring relationship I was asked to pay the unreasonable charges which I am not interested to pay. More so at the end of my membership tenure the customer care executive was also very rude in solving the issues not that my issue was not resolved but in general. Also I still have your Diners Club membership and if I would have been a proclaimed defaulter or offender you would not have continued with me as your customer with such a high profile card.

I hope now the issue would get resolved and I would not get harassed further.

Company: Citibank
Country: India

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