Citibank
Lack of Information to harrass customers

I have had citibank account from it was a salary

account then later when i left the job it was converted to a savings

account with a minimum balance of Five thousand rupees which i

maintained. The bank has been charging my account with 250/- every month

effective July till date, in total they have charged my account with

2, 250/- without any information provided to me. As per the representative

they had sent me a communication on my email regarding the change in

policy that we now have to maintain a balance of 10, 000/- and not 5, 000/-

rupees. i don't do net banking and i have never requested the bank to send

me anything online since i am not net savvy i have always requested

everything in paper.this is a complete rip off as the consumer which is me

is not even aware about this and the representative has agreed that no

information was sent to me on paper. Kindly help me on this.

Consequences: i am a working girl and the earning member of my family as

my father has passed away.it is a huge amount for me and i feel helpless

and harassed by Citibank.i am in need of money.

Company: Citibank
Country: India

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