Citibank
HELP!!!

Dear Head of Customer Care,

May I implore you to please read and understand this request and DO something about it immediately.

I had taken a loan from citibank 3 years ago. I have been paying my EMI as and when I had received my monthly statement. very often the monthly statements would reach me after the due date. As a result a late payment charge other charges were being collected. At times I hadn't even received the monthly statement. I have been charged Rs. 300/- per statement when I have requested for one. I had been to the Kolkata office and soke to the manager. He assured me that he would help. I applied for a reversal of charges which amounts to a couple of thousands of rupees. I had written a letter to your office in Chennai. I received a reply that my data was not available on the database in Chennai. There are a few more EMIs to be paid. I am willing to pay them as EMIs and not as consolidated amounts as told to me by phone. Can you arange this PLEASE?

Company: Citibank
Country: India

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