Citibank
Non Co operation

Hi,

I have been a victim of Credit Card fraud when someone cheated me off Rs 2700.

A fraud transaction was carried out on my card but the Citi Phone officer could not help much.

07/11 TATA INDICOM PAYMENT Rs 2700.50

The above mentioned transaction has not been done my me and I wanted the transaction details as to what account number or Phone number the payment was made but the citiphone banker asked me to contact Tata Indicom. I went to the Tata indicom head office but they told that it's not possible for them to trace a payment in their database of over a milliion customers accross the country, which I think is quite logical. They told me that only Citibank can give all details as one cannot make any payments online without entering the basic details like the phone number or the account number, which absolutly correct as I myself make online payments too.

Citibank is forcing me to make the payment as they say that this is a secured transaction and are constantly pestering me with collection calls daily. Everytime I have to narrate the whole incident to the collection agent yet I get about 10 calls daily.

The Rs 2700 has gone upto Rs 6053 with interest yet no one is ready to understand my plight.

Please do something as I don't feel comfortable with a debt on my head.

Company: Citibank
Country: India

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