Citi Bank
Non clearing the policy of terms and deducting the charges without knowledge. Now not willing to meet in person despite repeated phone calls

I have got a home loan (Loan no 119610) running since 2005 with this bank. It was a home saver loan in which a 0 balance current account was opened in parallel. I was told to trf the funds in this account every month which I was doing. In the course of time the rate of int went up from 8.75 to 11.25 but my instalment remained the same. Then in the month of Nov I delayed the deposit in account and I deposited 8000 on 28 Nov and 9000 on 29 Nov which I should have deposited by 15 Nov. But instead of treating this deposit as an instt for Nov the bank took this amount as towards OD account which I am not clear. Then I deposited instt for Dec in cash and their executive took it. I was given a receipt and this instt for Dec was set off against the instt of Nov. Thus by this way even now I am back by 1 month instt although I have deposited for every month. There is no hearing anywhere and I am still not clear where the instt has been adjusted to. I wanted to personally visit the branch but they dont want to entertain me on this. Now they have ruined my image in the credit market and I am not able to borrow the other loan. I want a strict action to be taken against them.

Company: Citi Bank
Country: India

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